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Terms & Conditions

The price you pay is the price shown in the checkout section of the website at the time you place your order. If an error in pricing occurs, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If you cancel and you have already paid for the goods, you will receive a full refund.

Our online ordering service is hosted on a secure server – you can be confident that when you send your details they will be held in a safe environment. Once your order has been processed the details are permanently removed from the website, unless you choose to create an online account.

Delivery costs on web orders are calculated based spend. All orders over £100 excluding VAT are carriage free. All orders under £100 excluding VAT are charged at £9 plus VAT.

We aim to dispatch all mainland UK web orders within two days of receiving the order. If an item is temporarily unavailable for any reason, or has a longer lead time, then you will be notified of the revised despatch date and given the opportunity to cancel your order. Your credit card will be debited prior to despatch of your order.

If the goods are lost in transit, please let us know promptly. If items are damaged in transit, please write ‘Damaged on receipt’ clearly on the courier delivery note and inform us promptly.

You can cancel your order at any time up to 7 (seven) working days after the day of delivery. This must be done in writing and e-mailed to sales@aqua-air.co.uk. You do not have to give any reason for cancellation; however a brief explanation will help us improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against any damage. If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or mis-described.

Title and ownership remain the property of Aqua Air Ltd until goods are paid for in full.

We are committed to protecting your privacy. We only use the information we collect about you to process your orders and keep you up to date with new products and special promotions. We do not sell, trade or rent your personal information to others. We follow strict security procedures in the storage and disclosure of information that you have given us. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Aqua Air Ltd cannot be held responsible for any errors or omissions contained within the website.

The company also reserve the right to change or amend colours, dimensions and specifications without prior knowledge.

For continuity, the company may find it necessary, on occasions, to source a product from an alternative supplier that may not be identical to the price list description. Dimensions printed within the product description are approximate and are intended to be guidance or comparison, rather than an exact description.

This website including all content is copyright protected by Aqua Air Ltd. Any infringement of these rights will be vigorously pursued.

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© Aqua Air Ltd, 2024. All rights reserved. Registered VAT no. GB 651 317 065. Site by DCA.