Returns Policy

Our standard returns policy for both online and in-person purchases is 14 days.

Goods are not supplied on a sale or returned basis. Where possible, we advise you to get in contact with us so we are aware of your intention and offer alternatives where applicable.

Please use the following methods to inform us of your intention:

Email us at sales@aqua-air.co.uk

Call us on 01484 868970 8:30am to 5:00pm, Monday to Thursday; 8:30am to 3:00pm Friday. Please have your order number on hand.

Items will need to be returned in their original packaging and condition to be able to process your refund.

Simply return your item(s) using your local postal service, please note you are responsible to pay the postage.

Mark your parcel ‘Returned Goods’ and send in the original package to:

Returns Department
Aqua Air Ltd
Technology Park
Standback Way
Skelmanthorpe
West Yorkshire
HD8 9GA

Refunds will only be given after the returned item has been received and inspected. It is recommended that you use registered post or recorded delivery when returning goods.

The following categories of products will not be accepted for return or refund:

• Non-catalogue or customised product lines
• Products ordered to a customer’s specialist specification – these may be catalogue lines
• Damaged items due to misuse or unauthorised repair
• Damaged items due to fire, water or smoke
• Opened or partly used goods
• Products where the seals and/or labels have been removed

Our refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.