Privacy Policy

INTRODUCTION
This Privacy Policy details how Aqua Air Ltd collect, use and process personal data in accordance with the General Data Protection Regulation (GDPR). Your privacy is important to us and Aqua Air is committed to protecting your data privacy rights.

WHO ARE WE?
Aqua Air Limited is registered in England and Wales under Company Number – 02920860, VAT Number – 651 317 065 and address – Aqua Air Ltd, Technology Park, Standback Way, Skelmanthorpe, West Yorkshire HD8 9GA.

HOW DO WE COLLECT THE INFORMATION?
This information is collected through the following methods:

Submitting an enquiry to us
Applying for an account with us
Exchanging orders, or documentation for goods and services
Requesting or subscribing to our communications and marketing materials
Visitors to our website, including cookies
Agreement

AGREEMENT
By using our services and website you agree to be bound by these terms. If a fault occurs, please report it to our Customer Services team by emailing sales@aqua-air.co.uk.

HOW IS YOUR INFORMATION USED?
If you provide your data and/or give us permission we will use your data in the following ways:

Processing of orders that you have requested from us either via phone, email or website. This data will be handled by Aqua Air Limited and our third party payment gateway.
Providing you with products and services
Identifying you and the accounts you hold with us
Enabling us to review, develop and improve our website and services
To provide customer care, including responding to your requests if you contact us with a query
The administering of accounts, processing of payments and keeping track of billing and payments
Carrying out of marketing and website statistical analysis
Reviewing job applications
Notifying you of any changes to our services and products (including price changes)
To provide you with information about our products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes

WHAT DATA DO WE COLLECT?

Name – to be used to process payment and delivery of your order
Address & Postcode – to be used to process payment and delivery
Email – to be used for payment processing and order confirmation
Phone Number – to be used to process payment
Items purchased – for analysis, order processing and delivery of your order

WHAT CHOICES DO I HAVE ABOUT HOW MY DATA IS USED?
You may opt out of receiving information from us by email, telephone, or post.
To exercise your choices, indicate your wishes on the registration form, unsubscribe using the link in our emails, call 01484 868970, or email us at sales@aqua-air.co.uk

You may request a copy of the information held about you by writing to: The Data Protection Officer, Aqua Air Ltd, Technology Park, Standback Way, Skelmanthorpe, West Yorkshire HD8 9GA.

We will reply to your request within 5 working days from the time we received your request.

WHERE DO WE PROCESS DATA?
Aqua Air Ltd, Technology Park, Standback Way, Skelmanthorpe, West Yorkshire HD8 9GA.
and (under contract) at the sites of data processors and third parties appointed by us.

HOW DO WE KEEP DATA SECURE?
We take appropriate steps to maintain our contact information in a secure environment to prevent unauthorised use. We do this by having password protected PCs, encrypted backups, and firewalls. Our external IT providers are bound by contract to do the same.

WHAT LENGTH OF TIME DO WE HOLD YOUR DATA?
We will keep your personal data for the duration of the period you are a customer of Aqua Air Limited and we shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 7 years after you have cancelled your account with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations.

We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

WHO HAS ACCESS TO YOUR DATA?
Company employees have appropriate access to customer’s data via the internal database system. Our external IT providers also have access to the server’s relevant to their works.

Aqua Air confirms that we will not sell or rent your information to third parties or share your information with third parties for marketing purposes.

WEBSITE VISITORS
When someone visits www.xtrasolutions.co.uk we use a third-party service, Google Analytics, to collect standard internet user information and details of site visitor behaviour patterns. This is done to analyse areas such as the number of visitors to the various parts of the site. We confirm that this information is processed in a way which does not identify the user. We do not make, and does not allow Google to make, attempts to find out the identities of those visiting our website.

We collect no personal information about you when you visit our website unless you choose to contact us. We do however, collect and store certain information automatically. Here is a list of information, which is automatically collected during your visit to our website:

Your IP address
The type of browser and operating system used to access our site
The date and time you access our site
The pages you visit
If you linked to our website from another website, the address of that website

THIRD PARTY SERVICE PROVIDERS WORKING ON OUR BEHALF
When you are using our secure online site, your order is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

WHAT HAPPENS WHEN YOU FOLLOW LINKS ON THE SITE?
If you follow links to other sites from our website your data will be subject to the privacy policies of those sites. You should refer to these policies before providing your data.

WHAT HAPPENS WHEN THIS POLICY CHANGES?
Changes may be necessary to this policy to reflect legal or data processing developments. If we change the policy, we will provide information on our website so that users can review the changes. Any significantly different use of your data will be communicated to you, and you will be able to choose whether you agree to the new use.

MINORS
Children under 16 are not eligible to use our services unsupervised and children should not submit any personal information to us. If you are a minor, you can use this site only in conjunction with permission and guidance from your parents or guardians.

HOW YOU CAN REACH US
Telephone: 01484 868970
Email: sales@aqua-air.co.uk
Last Updated: May 2023